Privacy Policy

Last updated: 09.02.2026

 

This Privacy Policy explains how NeraTek Lda (“NeraTek”, “we”, “us”, or “our”) collects and processes personal data when we act as a data controller, in accordance with Regulation (EU) 2016/679 (“GDPR”).

This Privacy Policy does not apply to personal data processed by NeraTek on behalf of customers when providing our services. Such processing is governed by our Data Processing Agreement (DPA).

 

1. Who we are

Controller:

NeraTek Lda

[Registered address]

Email: [privacy@neratek.ai]

 

If you have any questions about this Privacy Policy or our data processing practices, you may contact us using the details above.

 

2. What personal data we collect

We may collect and process the following categories of personal data:

 

a) Website and communications

  • Name

  • Email address

  • Company name

  • Message content when you contact us

 

b) Business relationships

  • Contact details of customers, partners, and prospects

  • Role and organization

  • Communication history

 

c) User and admin accounts

  • Account identifiers

  • Login-related metadata

  • Configuration or preference data related to account usage

 

We do not intentionally collect special categories of personal data.

 

3. How we use personal data

We process personal data for the following purposes:

  • To communicate with customers, partners, and prospects

  • To provide and operate our services

  • To manage user and administrator accounts

  • To provide support and respond to inquiries

  • To improve and secure our services

  • To comply with legal obligations

 

We do not use personal data for unrelated or unexpected purposes.

 

4. Legal basis for processing

We process personal data based on one or more of the following legal bases:

  • Contractual necessity – to provide our services or respond to requests

  • Legitimate interests – to operate and improve our business, communicate with stakeholders, and ensure security

  • Legal obligations – where processing is required by law

 

Where required, we will obtain consent.

 

5. Sharing of personal data

We may share personal data with trusted third parties who support our operations, such as:

  • Hosting and infrastructure providers

  • Email and communication services

  • Analytics and monitoring providers

  • Professional advisors (e.g. accounting, legal)

 

Such parties act as processors or independent controllers and are subject to appropriate data protection obligations.

 

We do not sell personal data.

 

6. International data transfers

Some service providers may be located outside the European Economic Area. Where this is the case, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

 

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

8. Data subject rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

  • Lodge a complaint with a supervisory authority

 

To exercise your rights, please contact us at the address above.

 

9. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

 

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

 

11. Contact

If you have questions or concerns about this Privacy Policy or our handling of personal data, please contact:

 

Email: [privacy@neratek.ai]